Introduction In today’s technology-driven world, effective IT service management (ITSM) is critical for organizations to deliver consistent, reliable, and high-quality services. ISO 20000 is the international standard specifically designed for ITSM, providing a framework for best practices in delivering IT services that meet business needs. Achieving ISO 20000 certification demonstrates...

  An audit procedure is a systematic process used by auditors to evaluate an organization’s financial records, compliance, or operational systems. It helps verify accuracy, detect errors or fraud, and ensure adherence to established policies and standards. Understanding the audit procedure is essential for both auditors and organizations to facilitate effective and transparent...

HACCP certification is a globally recognized standard that focuses on food safety management by identifying and controlling potential hazards in the food production process. It stands for Hazard Analysis and Critical Control Points and is essential for businesses involved in food manufacturing, processing, and distribution. This article explores what HACCP certification is, its importance, the...

Introduction ISO 9001 is one of the most widely recognized international standards for Quality Management Systems (QMS). It provides a framework for organizations to consistently deliver products and services that meet customer and regulatory requirements. ISO 9001 certification demonstrates a company’s commitment to quality, customer satisfaction, and continual improvement, making it a...

Introduction ISO 17025 is the international standard specifying the general requirements for the competence of testing and calibration laboratories. To effectively implement and maintain these requirements, professionals and laboratories benefit significantly from ISO 17025 training. This specialized training equips laboratory personnel with the knowledge and skills needed to ensure accurate...

  Introduction Good Manufacturing Practice (GMP) certification is a vital standard for companies involved in the production of pharmaceuticals, food, cosmetics, and related products. In Sri Lanka, GMP certification plays a significant role in assuring product quality, safety, and compliance with international regulations. It helps manufacturers build trust with consumers and regulatory...

Introduction ISO/IEC 27001 is the globally recognized standard for Information Security Management Systems (ISMS), providing a framework for managing sensitive information and ensuring data security. As cybersecurity threats grow in complexity and frequency, organizations are prioritizing ISO 27001 compliance to protect their assets, maintain customer trust, and meet regulatory requirements....